Email, Apple, Google or social sign-in buttons can appear to create separate paths even when they use the same contact address. Before registering again, identify the original method and preserve the profile attached to any coin balance or redemption.
Check welcome messages, receipts and password-manager entries for the provider used when the account was created. A social-login button can authenticate differently from typing the same email into a password form.
Use the verified homepage and one recovery flow. Do not test multiple registration buttons while troubleshooting.
Submit a single reset from the correct sign-in form and use only the newest email. Repeated requests can invalidate earlier links, while old browser tabs may keep a stale token open.
Do not give support an existing password or one-time code. A legitimate recovery case can be identified without those secrets.
Compare account ID, display name, coin balances, purchase history and verification status after sign-in. An empty account with the same email presentation may be a separate profile created through another identity provider.
Stop using the new profile and avoid transferring value between accounts. Ask support to identify the original account and the permitted resolution.
Provide the original email in masked form, approximate creation date, last successful access, sign-in provider and receipt or case references. Describe the exact screen and timestamp where the unexpected profile appeared.
Keep screenshots of account IDs but remove payment credentials. Continue in one support thread until ownership and balance placement are confirmed.